Delivery and Returns

Digital SaaS delivery, subscription cancellation and refund policy

Last updated: 1 March 2026

This is a translation for convenience; the Turkish version prevails. Türkçe sürüm

1. Description of the service

Commerce Up (comup.net) provides a digital SaaS (Software as a Service) offering for e-commerce stores. Our services consist of conversion optimisation widgets, campaign management tools, analytics and an AI-assisted growth engine.

2. Delivery information

Commerce Up is an entirely digital service. There is no physical product delivery. After payment is confirmed your service becomes active immediately and you can access all features through your account.

  • The service becomes active immediately after payment
  • There is no physical delivery or shipping
  • All features are accessible through a web browser

3. Subscription and payment

Commerce Up works on a monthly subscription system. Payments are taken by credit card/debit card through the iyzico secure payment infrastructure. The subscription renews automatically every month.

  • Payments are processed securely through the iyzico infrastructure
  • Your card details are stored by iyzico and are not kept in our system
  • Invoices can be viewed in the billing section of your account

4. Cancellation and refund policy

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you can keep using the service until that date.

Information about the right of withdrawal

Under Article 49/3 of Consumer Protection Law No. 6502 and Article 15/ğ of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services performed immediately in electronic form and for intangible goods delivered immediately to the consumer. Commerce Up is a digital SaaS service that becomes active immediately after payment is confirmed. Users who are informed and give consent at the time of purchase are therefore deemed to have waived the right of withdrawal.

Voluntary cancellation policy

Although it is not a legal requirement, we apply the following voluntary cancellation policy, putting customer satisfaction first:

  • You can cancel your subscription at any time from your account settings
  • Cancellation takes effect at the end of the current billing period
  • No partial refund is made for the remaining period
  • For service outages caused by a technical problem that exceed 72 hours, a proportional refund is made

Refund request

  • To request a refund you can send an email to [email protected]
  • Approved refunds are made through iyzico to the card the payment was made with
  • Depending on your bank's process, the amount can take 5-10 business days to appear in your account

5. Service changes

Commerce Up reserves the right to change the scope of the service, pricing and features by giving prior notice. Existing subscribers continue to benefit from the current terms for the duration of their subscription periods.

6. Contact

You can contact us with questions about delivery and refund processes:

Secure payment infrastructure

iyzico Visa Mastercard