Customer data, campaigns and automations in one panel
Every order, customer and product in your store lands in the CRM by itself. You decide who to write to and what to say. The automations handle the rest.
Say you want to win back customers who abandoned a cart.
Customers with something in the cart who haven't ordered for three days.
Open a template, drop in the product image and a discount code.
Set it once; from then on it goes out to everyone who abandons a cart.
How many opened it, how many came back, how much revenue. In the attribution report.
Both channels go out from the same panel. Build the email in a drag-and-drop designer, or start from one of 80 templates and change it.
Describe an audience like "hasn't ordered in 90 days, based in Istanbul, has spent over 1,000" using 22 criteria. You can also split customers into RFM groups (champions, loyal, at risk, lost) and send a campaign straight to one segment.
Send a reminder two hours after a cart is abandoned. A coupon on a birthday. A flow branches one level: whoever opened the email follows the “Yes” branch, whoever didn't follows “No”, each with its own email, SMS or wait step.
Which campaign brought revenue, which channel works better, where customers drop off. Down to coupon usage.
Products, categories, brands, customers, orders and returns flow in from IdeaSoft hourly. Price and stock refresh daily. No manual entry.
See what someone bought and when, how often they came back, which tags they carry — all on one screen. Business customers can be linked to companies.
Email and SMS draw from the SAME monthly pool — not separate ones.
| Advanced | Enterprise | |
|---|---|---|
| Customers | 50,000 | Unlimited |
| Automations | 1 | Unlimited |
| Users | 3 | 999 |
| Email + SMS (shared pool) | 250,000/mo | 1,000,000/mo |
| API rate limit | 300/min | 2,000/min |
| AI tools, surveys and Growth Engine | — | Included |
One click from your dashboard. Your account and user are ready.
Authorize your IdeaSoft account and the data starts flowing.
Pick the audience, open a template, send. The result is in your reports the same day.
It is included in the Advanced and Enterprise plans. It cannot be installed on Basic or Pro.
Ten: revenue, channel performance, product performance, cohort, customer journey, attribution, breakdown, send time, win-back and coupon usage.
Email and SMS. Send a campaign to all customers or to a segment you choose, or attach it to an automated flow.
No. Both draw from the same monthly pool: 250,000 total sends on Advanced, 1,000,000 on Enterprise. You can see your usage under Settings → Account in the CRM.
An hourly delta sync picks up new records and changed order statuses. Product price and stock refresh daily, as does consent sync.
No. The CRM is included in your plan and is not sold separately.
Customer and automation limits are lifted, send quotas quadruple and users rise to 999. AI tools, surveys and the Growth Engine also unlock.
Not sold separately. Install it from your dashboard in one click and start today.